Call Support Technician

Call Support Technician

Job Location: Wapakoneta, Ohio

Position Description

  • Answer live Technical Support telephone calls in an accurate and professional manner
  • Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
  • Troubleshoot internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database

Skill Requirements

  • Experience in basic home networking including Wi-Fi
  • Experience in TCP/IP and Internet applications
  • Experience with Windows and Macintosh operating systems
  • Ability to quickly analyze and pinpoint problems
  • Possess a positive, caring and helpful attitude
  • Have strong team orientation
  • Ability to work flexible hours, and weekends
  • Possess good telephone skills

Position Specifics

  • Currently Part-Time positions available
  • Hourly rate with monthly performance incentive bonus

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13888 County Road 25A
Wapakoneta, OH 45895



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