Call Support Technician

Call Support Technician

Job Location: Wapakoneta, Ohio

Position Description

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshoot internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Skill Requirements

• Experience in basic home networking including Wi-Fi
• Experience in TCP/IP and Internet applications
• Experience with Windows and Macintosh operating systems
• Ability to quickly analyze and pinpoint problems
• Possess a positive, caring and helpful attitude
• Have strong team orientation
• Ability to work flexible hours, and weekends
• Possess good telephone skills

Position Specifics

• Currently Part-Time positions available
• Hourly rate with monthly performance incentive bonus