Complete Call Center
Complete Call Center 24/7/365
Our call center is staffed with technicians and customer service representatives for Tier 1 technical and customer service support. CNI’s call center services are supported with detailed reporting features and a well-established procedure for operation and escalation processes.
Technical Support
- 24/7/365, after hours and overflow
- CPNI trained
- All calls are recorded and available via our portal
- Screen Sharing capabilities
- Custom Escalation procedures by service / customer type
- Automated Reports & Ticket Summaries
- Internet, Video and Voice Service Support
- Billing, Accounting, Change of Service Requests / Questions
- Integrate with your existing billing / CRM platform
- Agents staffed in office and remotely