Complete Call Center

Complete Call Center 24/7/365

Our call center is staffed with technicians and customer service representatives for Tier 1 technical and customer service support. CNI’s call center services are supported with detailed reporting features and a well-established procedure for operation and escalation processes. 

Technical Support

  • 24/7/365, after hours and overflow
  • CPNI trained
  • All calls are recorded and available via our portal
  • Screen Sharing capabilities
  • Custom Escalation procedures by service / customer type
  • Automated Reports & Ticket Summaries
  • Internet, Video and Voice Service Support
  • Billing, Accounting, Change of Service Requests / Questions
  • Integrate with your existing billing / CRM platform
  • Agents staffed in office and remotely

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