Customer Service Representative

Customer Service Representative

Job Location: Wapakoneta, Ohio

Description

• Answer live telephone calls in an accurate and professional manner from Internet, Telephone and Television customers
• Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
• Troubleshoot video and voice line problem with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Skill Requirements

• Exceptional writing skills and verbal communication skills
• Possess a positive, caring and helpful attitude
• Have strong team orientation
• Ability to work flexible hours, and weekends

Position Specifics

• Currently Part-Time positions available
• Hourly with monthly performance incentive bonus